Shipping & Returns

This document outlines the shipping and return policies for purchases made on yogawearztwj.com. By placing an order, the customer agrees to these terms. Four Horses (Hk) Limited operates this policy.

Shipping Policy

Orders are processed and shipped via standard carriers. Delivery timelines are qualitative and depend on the destination and carrier. Four Horses (Hk) Limited does not guarantee specific delivery dates. Customers receive tracking information when available. Shipping costs are calculated at checkout. Four Horses (Hk) Limited ships to the address provided by the customer. The customer is responsible for ensuring the address is correct. Four Horses (Hk) Limited is not liable for delays caused by carriers, customs, or incorrect addresses.

Return Policy

Four Horses (Hk) Limited offers a strict 14-day no-reason refund policy. The customer may return any eligible item within 14 days of receipt without providing a reason. The 14-day period begins on the date of receipt. The customer must initiate the return by contacting [email protected]. The buyer completely bears the return shipping costs. Four Horses (Hk) Limited does not reimburse return shipping charges. Items must be unused, in original packaging, and with all original tags attached. Items that do not meet these conditions are not eligible for return. Four Horses (Hk) Limited reserves the right to reject any return that fails these conditions.

Refund Policy

Once Four Horses (Hk) Limited receives the returned item and verifies its condition, a refund is processed. The refund arrival time is at least 14 days from the date Four Horses (Hk) Limited approves the return. This 14-day period is the minimum. Refunds are issued to the original payment method. For PayPal refunds, the refund takes at least 14 days. However, local laws in some regions require up to 30 days for PayPal refunds. In those regions, the PayPal refund may take up to 30 days. The customer acknowledges these timelines. Four Horses (Hk) Limited does not control payment processor delays.

Damaged or Defective Items

Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day period perfectly matches the Terms of Service. The customer must contact [email protected] within 7 days of receiving the item. The customer must provide photographic evidence of the damage or defect. Four Horses (Hk) Limited will evaluate the claim. If approved, Four Horses (Hk) Limited may offer a replacement or a refund. The buyer still bears return shipping costs for damaged or defective items unless Four Horses (Hk) Limited states otherwise in writing. Claims submitted after exactly 7 days of receipt are not eligible.

Return Process

Step 1: The customer contacts Four Horses (Hk) Limited at [email protected] within 14 days of receipt to request a return. The customer provides the order number and reason for return.

Step 2: Four Horses (Hk) Limited reviews the request and provides return instructions.

Step 3: The customer packages the item securely in original packaging with all tags attached.

Step 4: The customer ships the item to the following address: The recipient must be Four Horses (Hk) Limited, the contact phone is +852 4712 3291, and the specific return address is 19/F., NO. 3 LOCKHART ROAD, WANCHAI, HONG KONG.

Step 5: The customer pays all return shipping costs.

Step 6: Four Horses (Hk) Limited receives the item and inspects it.

Step 7: If the item meets conditions, Four Horses (Hk) Limited processes the refund. The refund arrives at least 14 days after approval.

Step 8: The customer receives the refund via the original payment method. For PayPal, the refund takes at least 14 days, or up to 30 days where local laws require.

Non-Returnable Items

Four Horses (Hk) Limited does not list specific non-returnable product categories. All items are subject to the condition requirements. Items must be unused, in original packaging, and with all original tags attached. Any item that is used, damaged by the customer, or missing tags is not returnable. This condition applies to all clothing items. Four Horses (Hk) Limited does not make exceptions beyond these conditions. The customer must verify the item condition before returning.

Contact Information

For questions about shipping or returns, contact Four Horses (Hk) Limited at [email protected]. The company phone is +852 4712 3291. The company address is 19/F., NO. 3 LOCKHART ROAD, WANCHAI, HONG KONG. The website is yogawearztwj.com.